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The BFCM Index: three years of Black Friday performance, broken down by channel.

Explore the index

Services

Acquisition. Retention. Measurement.

Three disciplines that compound: winning new customers, keeping them, and knowing exactly what worked. Run by senior specialists, sharpened by the systems behind them.

Each one is a craft in its own right. The real gain comes from running all three off a single plan, so every insight in one lifts the others.

35
specialists
Senior people who own your result
$95M
media managed
Across Meta, Google, TikTok and Pinterest
24/7
always on
Your spend watched and moved around the clock
2014
operating since
A decade scaling Australian retail brands

THE SYSTEM BEHIND THE WORK

Our specialists set the plan. The system does the heavy lifting.

Brief intake workflow

Turns every request into a clear brief before anyone starts work

Checks every request against your brief and specs
Confirms scope, budget, market and any constraints upfront
Sends it straight to the right specialist team
LIMITStays inside our team. It never contacts clients or outside systems directly.
BR

Budget reallocation system

Watches your spend across Meta, Google and TikTok, and moves it to what's working

Checks in every 6 hours and flags where budget should shift
Flags anything unusual so a specialist can take a closer look
Keeps a clear record of every move and why it was made
LIMITMoves under $5K happen automatically. Anything bigger goes to a specialist for sign-off first.
CG

Creative generation workflow

Helps our creative team produce more, faster, without drifting off-brand

Supports 200+ ad variants a week
Statics, video scripts and UGC briefs
Every variant is checked by a specialist before it goes live
LIMITOnly ever produces drafts. Nothing goes live without a specialist's sign-off.
AS

Attribution stack

Checks what Meta, Google and TikTok claim against what actually sold in Shopify

Ties sessions to revenue across all 6 platforms you run
Posts the weekly gap straight into your Monday report
Re-checks and refines the model every quarter
LIMITOnly reads your platform and Shopify data. It can't touch campaigns or budgets.
KF

Klaviyo flow deployment workflow

Helps our retention team keep every customer's post-purchase journey on track

Reaches out with a win-back message right when a customer's likely to churn
Sends at the best time for each individual customer
Keeps deliverability above 95%, so your emails actually land
LIMITOnly runs flows we've already approved. A specialist reviews and signs off on anything new.
PS

Performance synthesis workflow

Pulls together your Monday report for the analytics team

A clear summary of performance across every channel
Flags anything unusual and tracks what's lifting
Recommendations for what to do next
LIMITOnly produces the report. A specialist reviews every recommendation before we act on it.

COMMON QUESTIONS

What we get asked.

These are the questions clients ask before signing. Honest answers below.

READY TO GROW?

Ready to build something that compounds.

Talk to a strategist, not a salesperson. One business day. A real strategist. No funnel hand-off.

50+brands
$750M+GMV
10+years